Refund policy
1. Eligibility for Refunds or Replacements
Refunds or replacements may be approved in the following cases:
- Defective or damaged items
- Incorrect item received
- Item not delivered (lost in transit, subject to carrier confirmation)
In these cases, no physical return is required.
2. Return Request Period
Requests must be submitted within 7 days from the delivery date.
We offer a 7-day review period for defective, damaged, or incorrect items. Requests submitted after this period may not be eligible.
3. Change of Mind / Buyer’s Remorse
Physical returns are not supported for change of mind or buyer’s remorse due to international logistics constraints.
4. How to Request a Refund or Replacement
As our products ship directly from our partner suppliers, physical returns are not required unless explicitly authorized.
To report an issue, please:
- Email contact@myauravibes.com
- Include your order number
- Provide clear photos or videos showing the issue
Our support team will review your request and coordinate with the supplier to resolve your case.
⚠️ Please do not ship any item back without prior authorization. Unauthorized returns will not be accepted.
5. Damaged or Incorrect Items
Please inspect your order upon arrival and notify us within 7 days if your item is:
- Defective
- Damaged
- Incorrect
Providing photos or videos helps us resolve your case faster.
6. Non-Returnable Situations
Physical returns are not accepted for:
- Change of mind or buyer’s remorse
- Requests submitted after 7 days of delivery
- Items without evidence of defect or damage
- Personalized items
- Perishable or hygiene-related items
- Gift cards
7. Customer Satisfaction Solutions
(No Physical Return Required)
If a customer is not fully satisfied with a non-defective item, physical returns are not supported due to international logistics.
To ensure a positive experience, we may offer one of the following solutions at our discretion:
- Store credit (most common option)
- Partial refund
- Replacement with another item (when applicable)
- Full refund in exceptional cases
All resolutions are evaluated on a case-by-case basis and are not guaranteed.
8. Exchanges
If you receive a defective or incorrect item, we can send a replacement at no additional cost.
Please contact us before attempting any exchange.
9. Refund Processing
Once your case is reviewed and approved:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days
- Your bank or card issuer may require additional time to complete posting
If more than 15 business days have passed, please contact us at contact@myauravibes.com.
10. Shipping Costs
As physical returns are generally not required, customers do not need to ship items back unless explicitly instructed by our support team.
11. Contact
For any questions related to returns or refunds, please contact us at: